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售后服务中心
      胜利高公司的服务理念:在新的征途上,我们将与时俱进,永不满足,在竞争中不断超越对手,超越自我。客户是企业生存的根本, 您的满意就是我们的工作标准。
      我司拥有专业售后服务部门,服务热线电话(0755-82260245),当您遇到产品出现故障,请及时联系当地经销商或直接找我司售后服务部,我们将尽快提供服务.为客户提供专业的咨询、维护、修理服务. 良好的信誉保证,严格、高效、专业的维修队伍,保证为用户提供良好的售前、售后服务,为用户在定购前介绍产品性能及使用要求,提供有关资料,当好用户参谋。及时根据用户需求改进产品性能,不断提高产品质量。真正实现“为用户服务,对用户负责,让用户满意” 服务系统。
      1、电话咨询:支持热线电话、先诊断、后维修,以最快的速度为您排忧解难。
      2、完善的基础设施和人员配备:拥有解决疑难问题的专业技术人员,专业化的服务管理系统,确保用户得到最方便、及时、有效的帮助。
      3、保证服务质量的强大和技术支持体系:公司对技术人员进行系统、多层次的培训,不断提高技术人员的总体素质,给用户以强大的技术支持。
      4、全面技术服务监控:建立了完善的维修运作标准,并运用客户调查、跟踪电话回访、综合业绩测评等办法对维修人员进行严格的服务质量监控,保证服务的高品质。
故障维修
      当您购买的产品发生故障时,我们可以提供故障鉴别服务。工程师判断故障类型后,由您决定是否维修。
      1、特约维修
      我们在北京(010-82057795)、上海(021-63218267)、西安(029-88482657)、武汉(027-82803560)、济南(0531-89079799)设有特约维修站,您可以到就近的特约维修站进行维修;如果是某些特殊的故障,经您同意,我们的特约维修站会将产品带回我公司客户服务中心,并在修复后为您送还产品。
      2、送修服务
      如果您所在城市未设立特约维修站,产品的保修将是直接寄到离您最近的维修站或真接寄往我公司维修部,用户负责往返运输费用;维修结束后,我们会根据保修卡条例向您收取工时费和材料费(保修卡内注明可免除的,我们将不会收取);当您应交的费用到帐后,我们会在收款后的第一时间,将维修产品和收费凭证寄回给您。
      3、现场维修
      如果您就在我们身边,那么您将更能享受到我们优质的服务;您可在出现故障后的短时间内,将产品送到我们的维修人员手中;在很短的时间内,我们就会将产品维修校验好,交付您继续使用。
售后服务承诺书
      首先感谢您对我公司的信任和支持,为了让您得到更好的售后服务,同时维护您的权益,我们特制定如下承诺:
      1、“”产品为用户提供自购机之日起一年以内的保修服务。在保修期内发生故障,经本公司专业人员确认其故障非人为原因所致,本公司免费给予修理,更换元器件,保养服务。
      2、超过保修年限的,维修时收取维修费(修理费加元器件费)。
      3、在保修期内凡下述情况,收取元器件费:
      A、因用户使用不当或意外灾害事件导致损坏的元器件及烧坏的线路板;
      B、非“”特约专业人员开机、检查、改装等;
      C、未遵照说明书规定操作而引发的故障;
      4、已停止生产5年以上的产品及非“”产品不维护修理。
      5、因维护而发生的运费,用户自理。
      7、仪表的电池、保险管、表笔、夹子等功能性附件及耗材不在免费之列。
      深圳市胜利高电子科技有限公司
      售后服务中心专线:(0755) 82260245
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